Business Digitalization Ramifications for Open public Crisis Response Strategies

Digitalization is the means of converting hard/paper files and documents into digital codecs. This allows info and details to be reached instantly. This will make it easier for businesses to manage their very own operations and helps to create fresh opportunities for the purpose of revenue era. Whether you have outdated legal systems, manual operations that can be automated or inefficient interaction between staff members and managers, business digitization can help you resolve these issues and boost production.

The COVID-19 outbreak shown the practical value of digitalization in public crisis response tactics. However , digitalization is too little to respond to ongoing risks. Instead, companies need to seek to turn hazards into possibilities through tactical responses. That is why it is important for organizations to have active capabilities – a combination of techniques and methods that enables them to adapt when confronted with disruption (George et ing. 2014; Nylen and Holmstrom 2015).

Existing research has shown that digitalization can boost firm’s vibrant capacities by increasing their capacity to sense environmental surroundings, to seize opportunities, and also to reconfigure methods. Moreover, these kinds of capabilities are critical for firms’ ability to efficiently manage consumer crises. Based on these studies, this article is exploring the connections between digitalization, dynamic capacities, and general public crisis response strategies with a survey involving 518 SMEs in China. The results demonstrate that SMEs with high levels of digitalization have better crisis response performances than patients with low-level of digitalization. Further, a qualitative research suggests that digitalization can help SMEs develop and implement short-term emergency replies and long term crisis operations approaches.

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